Mission

Our founders are relentless in their pursuit of opportunities to leverage innovative technology to bring more efficiency, value and customer satisfaction to U.S. Healthcare.

More urgently than ever, the health and well-being of our communities can ill-afford the weight of administrative friction and operational delays that plague current methods of managing prior-authorization requests for medical procedures from providers in the field.

During overlapping tenures at BCBSMN, Michael and Kurt recognized their unique ability to transform how we facilitate prior-authorizations, and a chance to help more patients get what they need most — the right care, at the right time, with less hassle. They founded Itiliti to deliver the

Era of Medical Policy Optimization

Team

Michael Lunzer

Michael Lunzer

Co-Founder/CEO

Michael is a serial entrepreneur with a track record of delivering ROI through companies that leverage technology to optimize sectors plagued with inertia. He co-founded the first-ever technology-based vendor management system (VMS) for the staffing industry, acquired in 2002 by PeopleClick. Under Michael’s leadership, by 2005 the business processed $2 billion in annual revenue from customers using the VMS platform to manage their staffing needs – tasks previously handled with mere paper and pen.

Michael then co-founded Warm Health to replace the cumbersome process of care management communications with plan members with a virtual assistant. Altegra Health (now Change Healthcare) acquired Warm Health in 2012. Michael remained at Change Healthcare serving as business leader of the Smart Connect product until joining Blue Cross and Blue Shield of Minnesota as an Entrepreneur-in-Residence in 2018.

While at BCBSMN, Michael observed a vital opportunity to optimize the slow and friction-filled process for applying, authorizing and improving medical policies. Michael and Kurt incubated Itiliti Health inside BCBSMN.

Kurt Hulander

Kurt Hulander

Co-Founder/COO

A seasoned executive from the direct-to-consumer space, Kurt’s career shows an ability to develop and execute elegant solutions that address areas of high friction and unnecessary cost in various industries. In his eleven years with Minneapolis-based Best Buy, Kurt led the consumer health technology initiative and a national roll-out of new health technology products to more than 1,000 Best Buy stores across the U.S. in 2011.

In his tenure as Product and Innovation Leader for Blue Cross and Blue Shield of Minnesota, Kurt designed and launched the first-ever Blue Cross Retail Store, which his team debuted on budget and on time in less than 100 days in 2014. In full operation, BCBSMN’s three retail stores earned a Net Promoter score of 95. (Now virtual, they are called Blue Cross Retail Centers.) Also for BCBSMN Kurt launched a number of consumer-facing disease management services, most notably, a diabetes solution that achieved a 98-percent enrollee retention rate year-over-year and reduced average A1c by over 1.5 points.

Scott Holt

Scott Holt

CTO

Scott has a reputation for building exceptionally secure and highly dependable technology platforms. Scott co-founded Enable Data LLC, a leading provider of advanced data, applications and cloud engineering services. Scott’s deep understanding of healthcare payer requirements was forged over 10 years leading major projects at UnitedHealthcare and four years at Medica Health plan in Minnesota. Scott first worked with Michael as a technology leader at the vendor management company acquired by PeopleClick. He is a Certified Information System Security Professional (CISSP) and an active member of the Information Systems Audit and Control Association (ISACA).

Advisory Board

Bud Flagstad

Bud Flagstad

Board Advisor

Bud brings more than 30 years of experience across different industries including Healthcare, Financial Services, Medical device, and direct-to-consumer marketing to his work with Itiliti Health. Most recently Bud held the position of Senior Vice President of UnitedHealth Group Research & Development and was responsible for driving efforts in consumer and provider engagement to reduce health care costs, increase access to high-quality care, enhance system efficiency and efficacy, and empower consumers to maintain or improve their health and wellness. During his time at UnitedHealth Group, he spearheaded numerous innovative products, services, partnerships, and acquisitions.

A senior leader in the healthcare technology space, Bud has presented UHG’s products, services and capabilities at numerous events and conferences, including the industry-leading Consumer Electronics Show (CES). In June 2011, he assembled and hosted “The Future of Mobile Health and Technology” (Internet Week New York) thought-leadership panel that explored the effect of mobile applications and social media on personal health management now and in the near future. Bud earned his Bachelor of Science in Computer Science and Business Administration at Minnesota State University.

Cynthia Hallam

Cynthia Hallam

Board Advisor

Cynthia is a registered nurse and senior healthcare professional with several years of clinical management, program development and implementation experience. Over her career, she has held leadership roles with CIGNA, Aetna, Blue Cross and Blue Shield of Louisiana, and Wellcare where she developed clinical policies and led care management teams and programs across multiple lines of business. Ms. Hallam currently works with companies like Itiliti to enhance their relevance for clinical environments, streamline operations and lend support to technical projects. She joined our Advisory Board in 2020.

Matt Maurer

Matt Maurer

Board Advisor

Matt is a senior technology executive with more than a decade of experience in the healthcare and startup ecosystems, and he is an expert in the workflow and administrative hurdles that confront payers and providers. Matt founded the healthcare navigation startup, Stroll, where he rode three consecutive exits into a leadership role with global healthcare giant, Cigna. Matt has recently returned to his entrepreneurial roots as Vice President of Strategy and Business Development for Robin Healthcare, which uses AI to remove administrative friction from the practice of medicine so that doctors can do what they do best—treat patients. Driven once more by his passion to make healthcare more efficient and effective for all, Matt agreed to join the Itiliti Advisory Board in 2020.